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Architectural

• What types of exterior modifications can I make to my home without requiring approval of the association?

All exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the architectural request form.

• Where do I find my community's architectural modification request form? 

The architectural modification request form can be found in the link of TownSq. 

• What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted it will be reviewed by the Architectural Review Board. This committee of volunteer homeowners is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the committee may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays. 

• What is the status of my application?

If you have not heard from the Community Manager or Architectural Review Board within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at cdicomanager@goodwin-co.com

Board Meetings

• How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting. 

• Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq. 

Common Area Maintenance

• What does the Association maintain and what am I responsible for maintaining?

Homeowners are responsible for adhering to the guidelines of the Architectural Review Board as well as the Rules and Regulations of the community.

The association is responsible for maintain the property grounds and the outside of the building.  

• I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via please submit a request via TownSq and include a picture and as much detail as possible where applicable. You will be able to track the status of your request via TownSq. 

• What is the trash/waste pick-up schedule for my community?

Trash: Monday & Thursday

Recycling: Tuesday & Friday

• How do I get electric/gas/water/trash service? 

Contact property manager regarding gas, water and sewer. Homeowner is responsible for setting up and paying electric.

• How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key or contact a locksmith if your house was purchased as a resale. 

Compliance

• I just received a violation notice. Who can I talk to about it?

Inquiries related to covenant violations should be directed to our Compliance Department at compliance@goodwin-co.com. Additional contact information is available on the notice you received.  

• I need to report an issue with a neighbor's home. 

Please submit a request via TownSq with a picture, address of the alleged violation and any details related to the issue.

• When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis. 

• Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Contacts

• Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

 TownSq App: Submit a request via our web and mobile application.  

Customer Service Team: Available Monday-Friday, 9:00 AM-5:00 PM.

855-289-6007 or info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com.

Katie Balentine Community Manager: By phone at (720) 603-9628 or email cdicomanager@goodwin-co.com

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwin-co.com

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq.

Documents

• Where can I find the governing documents of the association?

A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwin-co.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage. 

Financial

• What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 9:00AM-5:00PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com

• How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

CDICO – ICON 120 

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above.  You will need to note your account number and association code CDICO in the memo section of your check. 

• Can I pay my assessment with a credit/debit card? 

Yes, credit/debit cards are accepted through TownSq. 

From the web:

1. Login to TownSq at https://app.townsq.io/login
2. From the top of your home page feed, select the account you’d like to make a payment on.
3. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

1. From the top of your mobile feed, choose the account you’d like to make a payment on.
2. Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• What is my property code?

Your Property Code is CDICO

• What is the Management ID?

6587

• When is my assessment due?

The 1^st of each month.

• Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

• Why does my account show a negative number?

A negative number means that you have a credit balance. 

• I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. 

• Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwin-co.com. A member of our team will be happy to assist you however possible. 

• What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..

• Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience 

Insurance

• My lender is asking for a copy of the association's insurance. Where do I get this information?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

• How do I add my property to reflect on the insurance certificate? 

Contact the insurance company:

Anderson-Ban Insurance              

Dalton Spanbauer           

303-814-3558    

dalton.andersonban@gmail.com

 Owner Information

• How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwin-co.com. You can also submit a request through TownSq. 

Resales

• How do I get a lender questionnaire completed? 

Lender questionnaires can be ordered via Community Archives website at https://marketplace.communityarchives.com/login

How much does a lender questionnaire cost?

Visit the Community Archives website at https://marketplace.communityarchives.com/login for pricing. 

• Where do I obtain a resale certificate?

Resale Certificates can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

• I'm the Lender and would like to get a statement.  Is there a charge for this?

A statement can be ordered via the Community Archives website at https://marketplace.communityarchives.com/login

Rules/Regulations

• What is the community's rental/leasing policy?

As subject to Section 13.1 of the Declaration, every Owner shall have the right to lease his Unit 

per the terms and conditions as the Owner may deem advisable, provided, however, that no lease shall be made for a term of less than 30 days; all leases shall be in writing; all leases shall provide that the terms of the lease and the lessee’s occupancy of the Unit is subject to the provisions of these Rules, the Declaration and the Bylaws; the Owner shall provide the Association with a copy of the lease within ten (10) days after the execution of such lease; a Unit may be leased only for the uses provided herein above; and the failure of a lessee to comply with the terms of these Rules and any other Governing Documents shall be a default under the lease enforceable by the Association.

• What is the community's pet policy?

No animals, livestock, reptiles, or birds shall be kept on any part of the Condominium Project, except that domesticated dogs up to 75 lbs., cats, or fish may be kept in a Unit, subject to all governmental animal ordinances and laws and subject to rules and regulations promulgated by the Association or Board in regard thereto, provided that they are not kept for any commercial purposes. No pet or animal shall be allowed in or about the Condominium 

Project at any time without close supervision by an Owner. All pets, both dogs and cats, must be leashed, and have current rabies vaccinations, and a City of Denver license. No animals shall be allowed to remain tied or chained to any balconies, patios or other parts of the Condominium Project, and any such animal(s) so tied or chained may be removed by the Association or its agents. Owners are responsible for any damage caused by their animal(s) and shall be obligated to clean up after their animal(s). Owners are responsible to pay for any damage caused by their pet and any costs incurred by the Association as a result of such pet(s). Any such amount can constitute a default assessment enforceable by the Association.

What is the community's parking policy?

No parking is permitted in a fire lane, in front of a trash container, in front of another’s parking space, or where there are “NO PARKING” notices posted. All vehicles that do not comply with this Rule are subject to towing at the Owner’s expense No abandoned or inoperable passenger cars or other vehicles of any kind shall be stored or parked on the Condominium Project. An “abandoned, or inoperable vehicle” shall be defined as any passenger car, truck, motorcycle, boat, trailer, camper, house trailer, self-contained motorized recreational vehicle or other similar vehicle, which for a period of two (2) days or longer, does not have an operable system, such as flat tires, expired tags, or any other condition preventing the regular and normal operation and movement of the vehicle. No part of the Condominium Project shall be used as a parking, storage, display, or accommodation area for any type of house trailer, camping trailer, boat trailer, hauling trailer, running gear, boat, or accessories thereto, truck, recreational vehicle, or self-contained motorized vehicle.

TownSq

• What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can: 

 Easily communicate with neighbors, community managers, and board members 

• Manage your account and pay online
• Get up-to-date community news and events
• Request and review status of service inquiries
• Participate in community polls
• Access community forms and documents
• And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started: 

Visit https://app.townsq.io/ais/sign-up

1. Enter your Account Number and Zip code (Physical property address)
2. Provide your email address and create a password 

• I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 9:00 AM-5:00 PM by phone, 855-289-6007, or via email at info@goodwin-co.com. Live Chat is available on our website at www.goodwin-co.com. 

• How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

• How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen. 

• I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.